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Staff qualities and characteristics:

Our staff members possess a genuine desire to help people. We focus on essential qualities such as patience, understanding and dependability. Technical skills, such as the ability to provide personal care, prepare healthy meals and assist persons in wheelchairs or hospital beds, are also areas of focus. Since job responsibilities and individual client needs are constantly changing, our staff must possess excellent communication skills.


Selection Criteria:

Our professional staff is trustworthy and courteous. Each staff member is carefully selected and must satisfy our rigorous employment criteria, which includes:

Screening:

Registered Home Care Aide with the State of California

Minimum of 2 years’ experience in home care

Live Scan Finger printing

FBI Criminal Background check

Mandatory Skills training

Positive previous employment references

Drug Test


Ongoing:

Maintain current State license and all requirements
Random drug testing

Motor vehicle check and pull notice

On-duty spot checks

Mandatory annual skill and safety training

Routing TB testing


Training and Orientation:

Each caregiver will possess the skills necessary to meet the client’s request. A home assessment is performed for each client prior to the beginning of service. This consultation is done by a registered nurse and is designed to identify the specific needs of the client.

Upon completion of the assessment, a personalized plan of care is developed, and a caregiver is selected and trained to meet the specific needs of the client. Our ongoing client satisfaction program helps ensure that each caregiver meets and exceeds the client’s expectations.

Insurance and Bonding:

All caregivers are employees of Tele-Bridge Medical. No independent contractors are used. All staff are covered by Worker’s Compensation Insurance, Liability Bond and all required taxes are withheld and paid by Tele-Bridge Medical.